Frequently Asked Questions
Everything you need to know about shopping with Esenzia.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring your bust, waist, and hips to compare against our specific garment dimensions for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund incur a small shipping and handling fee.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
Are Esenzia products ethically manufactured?
Yes, we partner exclusively with fair-trade certified factories that prioritize safe working conditions and sustainable production methods to ensure high-quality fashion with a conscience.
How can I track my shipment?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.